FAQ
FAQ
According to that foreseen by the European Union, also in Italy, starting from 1999, with the entry into force of the Bersani decree, every consumer can freely decide from which seller and under which conditions to buy electricity and natural gas. To join this market, it is sufficient to request a quotation from the selected seller and, voluntarily and without any obligation, sign it.
The POD (Point Of Delivery) code is an alphanumeric code that uniquely identifies the point of withdrawal of electricity from the national grid. It consists of 14 digits, the first 6 of which identify the Distributor in question. It can be found on the third page of the invoice in the technical characteristics box.
The electronic meters count the energy for intervals of hours, called “time bands”. Based on the provisions of the Regulatory Authority for Energy, Networks and the Environment (ARERA), the time bands are identified as follows: F1 (peak hours) from 08.00 to 19.00 on weekdays; F2 (average load hours) from 07.00 to 08.00 and from 19.00 to 23.00 on weekdays and from 07.00 to 23.00 on Saturdays; F3 (low load hours) from 23.00 to 7.00 on weekdays and Saturdays, from 00.00 to 24.00 on Sundays and public holidays.
Estimated consumption is the consumption figure that is used in the absence of the certified figure of the Distributor. It is usually calculated based on the historical consumption of the withdrawal point.
A Transfer is the simultaneous transfer of the supply contract from one customer to another, without interrupting the supply of electricity. The latter can be requested by sending an email to the address clienti@skygaspower.com requesting the appropriate form or downloading the latter directly from our website in the forms area.
The cost of the operation is approx. 60 euros.
The CMOR (Arrears Fee) is a compensation that the previous supplier requests from the current electricity or gas supplier to pay unpaid supply invoices.
According to the General Contract Conditions, the invoice must be paid by the due date indicated on the front page. If this deadline is not met, Sky Gas & Power will have the right to charge the customer the costs related to arrears interest or to any reminders sent. In the event of persistent arrears, Sky may request the suspension of the supply based on the directives of ARERA 173/13.
It is possible to receive two types of balance invoice: the one related to consumption, in which the certified consumptions received from the Distributor is invoiced after the issue of invoices with estimated consumption and that relating to fees, in which the updates relating to fees and components are aligned as per ARERA indications.
The Local Distributor is the only party entitled to act in the event of problems relating to the distribution network or to meters. In the event of faults, therefore, it is necessary to contact the addresses listed at the top right on the 3rd page of the invoice
The invoice amount is determined by calculating three macro-items as established by ARERA:
- Electricity material costs: includes dispatching costs, raw material costs and losses;
- Transport and meter management costs: includes transport and distribution costs;
- System charges costs: includes all costs related to fixed and variable system charges
To these items it is necessary to add the costs related to VAT, taxes and any other items.
According to that foreseen by the European Union, also in Italy, starting from 1999, with the entry into force of the Bersani decree, every consumer can freely decide from which seller and under which conditions to buy electricity and natural gas. To join this market, it is sufficient to request a quotation from the selected seller and, voluntarily and without any obligation, sign it.
The PDR (Point of Delivery) code is a numeric code that uniquely identifies the physical point where the gas is delivered to the end customer. It consists of 14 digits and can be found on the third page of the invoice in the technical characteristics box.
Self-reading is communication of the number that appears on the meter and is read directly by the Customer. This figure is used for invoicing purposes, in the absence of the actual consumption data received from the Local Distributor. In this way, your consumption will be constantly updated and we will be able to send you a more precise invoice.
The self-reading can be communicated through various channels in the period from the 25th day of the month to the 5th of the following month, by sending an email to the address clienti@skygaspower.com, calling the toll-free number 800.294.988 or logging in to the dedicated customer area.
Estimated consumption is the consumption figure that is used in the absence of the certified figure of the Distributor. It is usually calculated based on the historical consumption of the withdrawal point.
A Transfer is the simultaneous transfer of the supply contract from one customer to another, without interrupting the supply of gas. The latter can be requested by sending an email to the address clienti@skygaspower.com requesting the appropriate form or downloading the latter directly from our website in the forms area.
The cost of the operation is approx. 60 euros.
The CMOR (Arrears Fee) is a compensation that the previous supplier requests from the current electricity or gas supplier to pay unpaid supply invoices.
According to the General Contract Conditions, the invoice must be paid by the due date indicated on the front page. If this deadline is not met, Sky Gas & Power will have the right to charge the customer the costs related to arrears interest or to any reminders sent. In the event of persistent arrears, Sky may request the suspension of the supply based on the directives of ARERA 173/13.
It is possible to receive two types of balance invoice: the one related to consumption, in which the certified consumptions received from the Distributor is invoiced after the issue of invoices with estimated consumption and that relating to fees, in which the updates relating to fees and components are aligned as per ARERA indications.
The Local Distributor is the only party entitled to act in the event of problems relating to the distribution network or to meters. In the event of faults, therefore, it is necessary to contact the addresses listed at the top right on the 3rd page of the invoice
The invoice amount is determined by calculating three macro-items as established by ARERA:
- Natural gas cost: includes the costs of the raw material and its components;
- Transport and meter management costs: includes transport costs;
- System charges costs: includes all costs related to fixed and variable system charges
To these items it is necessary to add the costs related to VAT, taxes and any other items.
According to that foreseen by the European Union, also in Italy, starting from 1999, with the entry into force of the Bersani decree, every consumer can freely decide from which seller and under which conditions to buy electricity and natural gas. To join this market, it is sufficient to request a quotation from the selected seller and, voluntarily and without any obligation, sign it.
The POD (Point Of Delivery) code is an alphanumeric code that uniquely identifies the point of withdrawal of electricity from the national grid. It consists of 14 digits, the first 6 of which identify the Distributor in question. It can be found on the third page of the invoice in the technical characteristics box.
The electronic meters count the energy for intervals of hours, called “time bands”. Based on the provisions of the Regulatory Authority for Energy, Networks and the Environment (ARERA), the time bands are identified as follows: F1 (peak hours) from 08.00 to 19.00 on weekdays; F2 (average load hours) from 07.00 to 08.00 and from 19.00 to 23.00 on weekdays and from 07.00 to 23.00 on Saturdays; F3 (low load hours) from 23.00 to 7.00 on weekdays and Saturdays, from 00.00 to 24.00 on Sundays and public holidays.
Estimated consumption is the consumption figure that is used in the absence of the certified figure of the Distributor. It is usually calculated based on the historical consumption of the withdrawal point.
A Transfer is the simultaneous transfer of the supply contract from one customer to another, without interrupting the supply of electricity. The latter can be requested by sending an email to the address clienti@skygaspower.com requesting the appropriate form or downloading the latter directly from our website in the forms area.
The cost of the operation is approx. 60 euros.
The CMOR (Arrears Fee) is a compensation that the previous supplier requests from the current electricity or gas supplier to pay unpaid supply invoices.
According to the General Contract Conditions, the invoice must be paid by the due date indicated on the front page. If this deadline is not met, Sky Gas & Power will have the right to charge the customer the costs related to arrears interest or to any reminders sent. In the event of persistent arrears, Sky may request the suspension of the supply based on the directives of ARERA 173/13.
It is possible to receive two types of balance invoice: the one related to consumption, in which the certified consumptions received from the Distributor is invoiced after the issue of invoices with estimated consumption and that relating to fees, in which the updates relating to fees and components are aligned as per ARERA indications.
The Local Distributor is the only party entitled to act in the event of problems relating to the distribution network or to meters. In the event of faults, therefore, it is necessary to contact the addresses listed at the top right on the 3rd page of the invoice
The invoice amount is determined by calculating three macro-items as established by ARERA:
- Electricity material costs: includes dispatching costs, raw material costs and losses;
- Transport and meter management costs: includes transport and distribution costs;
- System charges costs: includes all costs related to fixed and variable system charges
To these items it is necessary to add the costs related to VAT, taxes and any other items.
According to that foreseen by the European Union, also in Italy, starting from 1999, with the entry into force of the Bersani decree, every consumer can freely decide from which seller and under which conditions to buy electricity and natural gas. To join this market, it is sufficient to request a quotation from the selected seller and, voluntarily and without any obligation, sign it.
The PDR (Point of Delivery) code is a numeric code that uniquely identifies the physical point where the gas is delivered to the end customer. It consists of 14 digits and can be found on the third page of the invoice in the technical characteristics box.
Self-reading is communication of the number that appears on the meter and is read directly by the Customer. This figure is used for invoicing purposes, in the absence of the actual consumption data received from the Local Distributor. In this way, your consumption will be constantly updated and we will be able to send you a more precise invoice.
The self-reading can be communicated through various channels in the period from the 25th day of the month to the 5th of the following month, by sending an email to the address clienti@skygaspower.com, calling the toll-free number 800.294.988 or logging in to the dedicated customer area.
Estimated consumption is the consumption figure that is used in the absence of the certified figure of the Distributor. It is usually calculated based on the historical consumption of the withdrawal point.
A Transfer is the simultaneous transfer of the supply contract from one customer to another, without interrupting the supply of gas. The latter can be requested by sending an email to the address clienti@skygaspower.com requesting the appropriate form or downloading the latter directly from our website in the forms area.
The cost of the operation is approx. 60 euros.
The CMOR (Arrears Fee) is a compensation that the previous supplier requests from the current electricity or gas supplier to pay unpaid supply invoices.
According to the General Contract Conditions, the invoice must be paid by the due date indicated on the front page. If this deadline is not met, Sky Gas & Power will have the right to charge the customer the costs related to arrears interest or to any reminders sent. In the event of persistent arrears, Sky may request the suspension of the supply based on the directives of ARERA 173/13.
It is possible to receive two types of balance invoice: the one related to consumption, in which the certified consumptions received from the Distributor is invoiced after the issue of invoices with estimated consumption and that relating to fees, in which the updates relating to fees and components are aligned as per ARERA indications.
The Local Distributor is the only party entitled to act in the event of problems relating to the distribution network or to meters. In the event of faults, therefore, it is necessary to contact the addresses listed at the top right on the 3rd page of the invoice
The invoice amount is determined by calculating three macro-items as established by ARERA:
- Natural gas cost: includes the costs of the raw material and its components;
- Transport and meter management costs: includes transport costs;
- System charges costs: includes all costs related to fixed and variable system charges
To these items it is necessary to add the costs related to VAT, taxes and any other items.
